Have you had problems connecting to PlayStation Network? Are you trying to get a solution to the problem of the PlayStation network sign in failed error? A question like “Why can’t I connect to PlayStation Network (PSN)” are increasingly demanded by players when facing common PSN issues on PS4 Pro and PS4. PlayStation Network sign-in error happens for many reasons, such as PlayStation Network (PSN) is down due to maintenance or change of IP address. When the PlayStation server crashes, you will probably get a message that says “Connection failed, you could not connect to your PlayStation network“. Please try again later. If the PlayStation server doesn’t work, you don’t have to worry about getting back online soon. If you are using a dynamic ISP, you can be connected once your ISP assigns a new IP address to your router.
What is the Reason for PlayStation Network Sign-in Failed Error?
The following are common PlayStation network issues that can cause the connection to the PlayStation PS4 network sign in failed:
- The most common PSN issue is PlayStation Network Connection Failure, which is caused by the actual network failure of your network connection or PS4 servers and causes PlayStation network problems.
- If you see CE -33991-5 on PS4 or PS3, then the whole network may not work.
- Your IP address has been blocked or changed.
- The network may be down due to maintenance. You can check your Internet connection to see if this is the problem. On the PS4, go to Settings> Network> Test Internet Connection and follow the on-screen instructions to make sure the console can connect. Or you can check out the article on the PS4 don’t connect to wifi.
- If you see this error code WS-37397-9, then either you have a network ban because your IP address is blacklisted, or there is a problem connecting to PlayStation Network
How to Fix Playstation Network Sign-in Failed Error?
Most of these PlayStation Network patches can easily be fixed from home itself without spending money, but some problems may require you to buy a new router, change where it is located, or use a cable to connect directly to your home Internet connection. Go to Configuration> PlayStation Network> Account Management, and there you should have a signal option just tap on it and it should log you in without asking for the email and password.
Solution 1. System software updates
First, check if there is a new system software update, go to Settings> System software update and download the updated version. Restart your PlayStation, go to Settings> Account Management and click Accept Terms and Conditions.
Solution 2. Multimedia server
Go to Settings> Network settings> Connection to the media server, click to deactivate the media server.
Solution 3: Automatic Login
Here are the steps to follow:
- Go to the settings and choose the User option.
- Then go to the connection settings and check the box that says “Automatically connect to PS4”.
- After that, you can restart your PlayStation and then try to connect.
Solution 4. DNS settings
- Go to Settings> Network> Internet Connection Configuration and follow the on-screen instructions such as
- How do you want to connect to the network – Click on “Use Wi-Fi” and select “Custom”?
- Now select the Wi-Fi network you want to use and select your Wi-Fi network. Leave the IP address settings on “automatic”.
- On the DHCP hostname screen, select “Do not specify”.
- On the DNS settings, select “Manual” and enter the Google DNS indicated below, click on “Next”
- Primary DNS – 18.104.22.168
- Secondary DNS – 22.214.171.124
- You can also use the OpenDNS IP address listed below
- Primary DNS – 126.96.36.199
- Secondary DNS – 188.8.131.52
- In the MTU settings, select “Manual” and enter the value MTU as 1456. In the proxy server settings, click “Do not use”. Now click on “Test Internet Connection” to check the Internet settings and the connection to the PlayStation Network.
Solution 5: Rebuilt Database
Here are the steps to rebuild the ps4 database:
- First, turn off your PlayStation, then hold the power for 8 seconds or until you hear a beep for the second time.
- Next, you will need to connect your dual shock 4 to your PlayStation using a charging cable.
- Then press the ps button.
- Navigate down to the rebuild database option by pressing “X”.
Solution 6. Factory / default settings
Turn off your PlayStation completely and hold down the physical power button for about 8 seconds or until you hear a beep for the second time. At this point, you will need to connect your DualShock 4 to your PS4 with the charging cable and press the PS button. Then you need to find the reset option and press “X”.
However, if you are still having trouble with Playstation Network Sign-in Failed error, unplug the router and modem and turn off the PS4 for at least a few minutes. And after a few minutes, turn on your router and your modem. After the router and the modem, both are visible online, turn on your PS4, and try to reconnect to the PSN. If it doesn’t work, try connecting to another Wi-Fi network, if it works, the problem could be with your router.