Outlook Cannot Connect to Server

Cannot connect to server outlook

Sending and receiving emails is part of most people’s everyday lives, whether it is used for work, privately or both. It is an important form of communication that just has to work. Outlook is one of the best mail servers available which makes a user able to work with mail at the time of inaccessibility mail server. For example, if you use a laptop on a corporate network and after the end of the day, take it home. Along the way, use mail. To do this, Outlook has an offline address book. The user starts straight mail client and although he cannot connect to the server, the user has the opportunity to read mail. Working offline address book Cached mode must be enabled in Outlook. While Outlook is one of the best email clients for the users, sometimes users might get frustrated with this when Outlook cannot connect to server error arises. This error can be faced by any one of the users at any time. Thus users must know how to fix this issue when they encounter this.

Outlook 0x800CCC13 Cannot Connect to Server Errors and its Solution

Server errors that occur in Outlook can be broadly divided into the following categories:

  • Outlook Configuration Error – The most common cause of Outlook not being able to connect to SMTP / SMT server errors is a configuration error in Outlook settings. However, this only applies if the problem occurred with a newly set up email account.
  • Firewall-related issues – Some third-party firewalls and antivirus suites are configured to block connection to some IP ranges, which may include the email server. This may be the underlying reason for receiving the error when sending an e-mail in Outlook.

Depending on the cause of the error message, users should use the appropriate solution. Below are 10 ways to fix the issues of Outlook 0x800CCC13 Cannot Connect to Server error.

10 Ways to Fix Outlook Cannot Connect to Server Error

Some users have reported receiving the error saying outlook cannot connect to the server when trying to send an email in Outlook. Often, the error appears due to incorrect settings for the SMTP / / SMT server, but there are a few other reasons that will trigger this Outlook behavior. Here are the top solutions for it.

Method 1: Check your computer is connected to the internet

  • Make sure your computer is connected to a valid internet connection.
  • If your computer is not connected to the internet, connect it to the internet. This will fix the problem of the Outlook 0x800CCC13 Cannot Connect to Server.

Method 2: Check outlook is connected to the internet.

  • Check your computer for a valid internet connection.
  • If your computer is connected with an internet connection, then follow the below steps.
  • Open Outlook.
  • Go to the Send/ Receive tab.
  • Click on the “Work Offline” option to reconnect to the internet.
  • This will fix the issue of server connection.

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Method 3: Check your account credentials and Exchange server name

  • Open Outlook on your computer.
  • Go to the File tab and select Account Setting.
  • Click on the email tab.
  • Choose your account from the list. Check it for correct details.
  • If any information is incorrect, remove the account and re-enter all the details again.
  • This will fix the issue of server connection.

Method 4: Use SSL as a type of encrypted connection

  • Open Outlook on your computer.
  • Go to the File tab and select Account Setting.
  • Click on the email tab.
  • Choose your email account and click on the “change” option.
  • Click on the “Advanced” tab and then choose “SSL” from the drop-down menu as a type of encrypted connection.
  • This will fix the server connection problem in outlook.

Method 5: Repair your outlook account

  • Open Outlook on your computer.
  • Go to the File tab and select Account Setting.
  • Click on the email tab.
  • Click on the “Repair” option just right to the “New” option.
  • Verify yourself with your account details.
  • Click on “Next” and this will fix the problem of server connection.

Method 6: Disable the extensions

  • Open Outlook on your computer.
  • Go to the File tab and select “Options”.
  • Choose “Add-ins” from the left bar.
  • Un-tick all the extensions available there.
  • Click on “OK”. This will fix Outlook Cannot Connect to Server

Method 7: Rebuilt Outlook data file

Outlook saves all its data in .pst format. Sometimes this data file gets corrupted which restricts users from accessing it. This creates a server problem and users are unable to use the services of outlook. The solution is rebuilding the outlook .pst file. The original .pst file saved at any other destination needs to be deleted and outlook should create a new data file instead of using the old one. This should fix the Outlook 0x800CCC13 Cannot Connect to Server error.

  • Open Outlook on your computer.
  • Go to the File tab and select Account Setting.
  • Click on the “Data Files” tab and select your email account associated with outlook.
  • Click on the “Open File Location” option.
  • Delete or move the .pst file to some other location.
  • Close the folder.
  • Now try to start outlook again. Now outlook will start and create a new .pst file to the same location.
  • This will fix the server problem of outlook.

Method 8: Repair Outlook

  • Open Control Panel from your computer.
  • Choose “small icons” from the view by the menu.
  • Click on “Program and features”.
  • Look for “Microsoft Office”. Right-click on it and then click on the “Change” option.
  • Put a tick mark in the “Repair” option and then click on Continue.
  • This will repair the Outlook program.

Method 9: Update Microsoft Office package

Sometimes an outdated outlook also creates issues while connecting to a server. Users need to update Microsoft Office to get the latest version. To fix the issue, update your Windows and Office. Outlook updates itself as a part of Microsoft office. However, you can manually update it.

  • Open Outlook on your computer.
  • Go to the File tab and select “Office Account”.
  • Now click on “Update Options”. If there is any new update, then it will be installed on your computer.

Method 10: Reinstall Outlook

There are a few possibilities that users face issues after checking the above fixes for the outlook problem. If none of the methods works for you, try reinstalling Microsoft outlook again on your computer by removing the installed application. However, this is the last way you can get rid of Outlook 0x800CCC13 Cannot Connect to Server error but we recommend you to repair the outlook rather than to reinstall it.

  • Open Control Panel from your computer.
  • Choose “small icons” from the view by the menu.
  • Click on “Program and features”.
  • Look for “Microsoft Office”. Right-click on it and then click on the “Remove” option.
  • Put a tick mark in the “Remove” option and then click on Continue.
  • This will remove the Outlook program from your computer.
  • Now reinstall a fresh outlook program.
  • This will definitely fix all your Outlook related issues completely.
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