An Error Occurred While Checking For a Software Update

Many users reported receiving error messages when attempting to update their iDevice drivers (iPad, iPhone, iPod Touch) wirelessly using Settings> General> About> Software Update (called online update). In particular, many readers see the message unable to verify the update. Error checking software update.

Follow these quick troubleshooting tips when your device cannot check for an update or if an error occurs during verification

  • Visit Apple’s System Status page and check for any persistent issues and problems with Apple’s servers
  • Try another WiFi network or use iTunes or Finder (macOS Catalina +) to update your device instead of live streaming
  • Switch airplane mode on and off
  • Update the exact date and time automatically or switch on or off automatically
  • For iPhones and iPads with cellular services, try turning off WiFi and using cellular data instead (this may result in additional charges for mobile data because updates can be large files)
  • Reset your network settings
  • Restart or force your device to restart
  • Remove any beta profiles if any

How to fix An Error Occurred While Checking For a Software Update

Solution 1. Make sure your Apple servers are not down

When your iPhone or iPad looks for the update, it tries to communicate with Apple’s servers. If Apple’s servers are down, it’s normal that the iPad or iPhone 6/7/8 / X is unable to verify the update. Visit the Apple System Status webpage to check the availability of servers.

If the icons appear green, they are not turned off. Then you can resort to other causes and solutions to fix the inability to check the update problem. If there are yellow or red icons, you can wait for the servers to return to normal and try refreshing again.

Solution 2. Ensure a good network connection for software update

Typically, “Could not verify update” is a network problem. Since the iOS OTA update requires a stable and smooth network state, you need to make sure your iPhone / iPad is connected to a strong Wi-Fi network. There are three ways to help you solve the network problem on iPhone 5/6/7/8 / X and iPad.

· Reconnect Wi-Fi

Go to Settings> Wi-Fi. Switch off the Wi-Fi network for several minutes. Restart it again and reconnect. Then go to Software Update and see if your device is unable to check your iOS update.

· Connect to another Wi-Fi network

If the reconnection doesn’t work, you can try other working Wi-Fi networks. Head> Settings> Wi-Fi. Disconnect your current Wi-Fi network. Connect to another effective WiFi network.

· Reset network settings

If you still have an error checking the software update on your iPhone or iPad, try resetting your network settings. Open Settings> General. Scroll down and click Reset. Tap Reset network settings.

Solution 3. Change to Google’s public DNS

Some users discover that their iPhone or iPads can verify the update after switching to Google Public DNS.

Step 1. Go to Settings> Wi-Fi.

Step 2. Tap the blue information icon next to the current connected Wi-Fi network.

Step 3. Press “Configure DNS”> Manual> Add Server and type DNS Servers: “” or “”.

Solution 4. Delete the beta 12 profile

If you’ve downloaded the previous version of iOS 12 Beta on your iPhone / iPad, the new iOS update won’t appear. Delete the trial files first and try checking the update again.

Step 1. Go to Settings> General> Profile.

Step 2. Tap the iOS Beta Software Profile.

Step 3. Click Remove Profile to delete the trial update profile.

Solution 5. Check for an update with iTunes

It can be frustrating after you tried all the above solutions, the iPhone / iPad is still unable to check for the update via OTA update. You can try updating to iOS 12/11/10 via iTunes.

Step 1. Connect your iPhone / iPad to your computer.

Step 2. Run the latest version of iTunes.

Step 3. Open the Summary tab.

Step 4. Click “Check for Update” and choose “Download and Update”.

Step 5. Restart your iPhone / iPad after the update and you’ll get iOS 11/12 on your device.